Exchanges and refunds

 

EXCHANGES AND REFUNDS:

We believe in our products, therefore if you are not satisfied with your purchase you can send it back to us for an exchange or a return within 14 days of receipt. Please email sales@vukawear.com for any returns or exchange queries.

If the size you've chosen isn't a the right fit you will be able to exchange by returning the item(s) back to us using a courier of your choice at your cost. Once items have been received in unused and in the same condition as it was shipped, we will send the replacement item to you at our cost.

Please note our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by usage of the item. 

SHIPPING TIMELINES:

All orders are processed and dispatched within 48 hours of payment receipt, provided there aren't any stock shortages or other unexpected delays due to matters outside of our control. Should there be any delays with your order you will be notified via email or phone.

All orders are delivered within 3 - 5 working days. We do not dispatch on Saturdays, Sundays or public holidays. Once your parcel has been dispatched you will be notified via email.

If you are experiencing any complications or delays with your delivery please contact the shipping carrier using your provided shipping details.